FAQ

Frequently Asked Questions

How do I buy something from Bebusta?

Every product page has an "Ask on WhatsApp" button instead of an online checkout. Tap it, and we'll confirm availability, pricing, and next steps with you directly — no account or card details needed at this stage.

Why isn't there a normal checkout / Add to Cart button?

We're a new store, and we're deliberately taking this step by step rather than rushing to accept payments before everything's ready. WhatsApp lets us confirm details with you personally in the meantime — think of it as a direct line to us, not a missing feature.

How do I actually pay once I message you?

We'll confirm payment options with you directly over WhatsApp once we've checked availability for your item — we're finalizing online payments and will let you know what's available for your order.

Do you deliver across the UAE?

We're set up to reach customers across the UAE, from Sharjah to Dubai and beyond. Message us with your area and the item you're interested in, and we'll confirm delivery details for you.

How long does delivery take?

We're finalizing exact delivery windows ahead of full launch — see our Shipping page, or ask us directly on WhatsApp for the latest estimate for your area.

Can I return or exchange an item?

Our returns and exchange process is still being finalized. If anything arrives not as expected, message us on WhatsApp and we'll sort it out directly, case by case, while we get our formal policy in place.

Are Bebusta products safe for my baby?

Every product we list is reviewed for material safety before it earns a place in our store — we check what it's made of, not just how it photographs. Where a product has a specific certification (like BPA-free or food-grade silicone), you'll find that noted on its product page.

What age range are your products suitable for?

Our current lineup spans roughly newborn to 2-3 years, since that's the stretch of everyday routines — bath, feed, sleep, outings — we focus on. Each product page notes the age range it's designed for.

How do I know what size to choose for a carrier or wrap?

Carriers and wraps can vary by both baby's size and the person wearing them, so if you're unsure, message us on WhatsApp with your baby's age/weight and we'll help you pick the right fit before you commit.

Do you have a physical store I can visit?

Not yet — Bebusta is online-only for now, based in the UAE. WhatsApp is the fastest way to reach a real person on our end.

How can I contact you?

WhatsApp is fastest: +971 56 885 8276. You can also email us at shopbebusta@gmail.com.

Do you restock items that sell out?

We're a small, curated store, so availability can shift as we learn what people actually want. If something you like is unavailable, message us — we'll let you know if and when it's back.